How do we get new services and products embedded? More “Badass Women”!

At the She Breaks the Law (#SBTL) Continuous Learning group meet-up on 6th September at LexisNexis offices in London we had to conclude that the answer to embedding new services and products is “more badass women”!

Following on from an excellent networking and sharing session of the whole group, fifteen of us – some from Legal Tech, some with responsibility for innovation within law firms, some GCs and others – stayed on to tackle the question of how continuous learning can support the introduction of new tools or ways of working.

At a previous meet up, there had been a consensus that both providers and organisations need to work out what supports the up-take and embedding of new services. A lot of attention is paid to the operational effort involved in deployment. Is there anything else that can help initiatives gain traction?

In terms of Continuous Learning practice we were focussing on the relationship between learning needs and the success of engagement with new ways of working.

Outputs

Our plenary could have gone on all day! I’ve summed up our thinking about success factors thus;

  1. Clarity of purpose
    1. User involvement at every stage
    2. Communicating shared objectives
    3. Demonstrating value; answering “what’s in it for me?”
  1. Understanding the role of learning in the change cycle
    1. Taking an iterative approach
    2. Establishing “champions”
    3. Celebrating success
  1. Leadership
    1. Authenticity
    2. Trust
    3. Consistency
  1. Emotional Intelligence
    1. Listening
    2. Offering “dynamic care”
    3. Demonstrating a growth mindset