Yet again Jane Armytage and I had loads of fun exhibiting with Athena Professional at the brilliant LawNet conference which ran last Friday, 10th November 2017. The calibre of the speakers was outstanding. I felt it was a day that raised awareness; there is a burning platform and the its starting to get warm under foot!
Many excellent things were said. Twice I practically jumping out of my seat and cheering and once I was just fascinated to watch the audience open up and engage. Here are my three stand-out moments:
Keith Coats made it plain that CONTINUOUS LEARNING is where it’s at. Oh Yes! Music to my ears! I was inwardly jumping up and down. Why? Because, there is a huge opportunity to leap-frog over the sheep-dip training mentality and jump straight into equipping people to embrace change, to drive it, because they are permitted to think, to be creative and try out new ways of working.
Coats’ rationale was compelling; exponential change is only just getting under-way. In other words if you think the world is complex and fast-moving now, you ain’t nothin’ yet! The pace of change will become so ferocious that the ability to respond, to be adaptable and nimble, is going to be more important than robust strategic thinking and detailed planning, “You cannot plan your way into exponential change – plans give the illusion of control”. Ouch! That’s a powerful message for a room full of people who are used to being in complete control.
Coats prayed in aid the case of Netflix who sold billions of DVDs in the 1990s before recruiting a couple of former Amazon execs who told them the future was streaming film. The business turned on a sixpence. Within months they stopped making DVDs and began streaming. It just so happens that Netflix was the topic of conversation in my house recently. At one point both my teenagers chimed, “Mum! Everybody’s got a Netflix account!”
Surely the idea of ditching a brilliant business model must have seemed ridiculous to Netflix at first. However, Keith Coats related the words of Jim Dator, “Any useful idea about the future should appear to be ridiculous”, although the rider to that is, “not all ridiculous ideas are useful”!! That idea was captured in the cartoon record of the day created by Chris Shipton..
Are we willing to learn, to take risks and engage with ideas which might seem ridiculous?
To my absolute joy, THE RULE OF LAW got a mention from Sophie Adams-Bhatti. She asked the audience to raise their hands if they thought it was important. Most did. Earlier in the day Keith Coats had concluded by suggesting that people need hope and the world needs a shared sense of a higher purpose. Well, well! The legal sector does not need to look very far for its higher purpose. As Adams-Bhatti observed, the Rule of Law is a crucial pillar of a democratic society. Amen to that.
Dr Brian Marien drew us into the subject of “Emotional Literacy” in the afternoon. It was fascinating to see this room of senior lawyers given permission to think about their feelings and behaviours. It has been my repeated experience that established professional people feel deeply concerned, vulnerable, even ashamed, about revealing that they do not know everything, that there are some skills they have not mastered, or that they or their colleagues demonstrate some behaviours of which they are not proud. And yet I am certain that acknowledging the truth of that sort of sentiment is the starting point for so much that is so necessary to the profession.
If you would like to see the Twitter feed of the day go to #LNConf for lots of quotes and observations.
It is worth saying that the event is beautifully run by Helen Hamilton-Shaw and her team. The venue, Heythrop Park in Oxfordshire is magnificent. The whole day has such friendly, good vibe, its real pleasure to be there. This was our fourth year of exhibiting. I think we’ve worked with about a dozen LawNet firms now, so there are lots of people it is good to see and to catch up with, and plenty more to get to know.
I should also thank Chris Marston for giving Athena Professional a name-check during his introduction for our experiential approach to learning about performance management. It is one aspect of continuous learning which is important and there is so much opportunity for more!