Team Dynamics

Team Dynamics are how individuals within a group or team interact with each other.

The phrase was coined by Kurt Lewin, a social psychologist and change management expert in the early 1940s.  He observed that individuals in a team often take on particular roles and behaviours (See also Belbin’s work on team roles).  He defined Team Dynamics as the effect of these roles and behaviours  on the other team members and the team as a whole.

A team with a positive dynamic is very easy to spot.  There are high levels of trust, there are collective decisions, there are clear accountabilities defined and the team hold each other to account.  These teams tend to be very creative.

Poor team dynamics are demonstrated by disruptive behaviour within the team, poor decisions or a lack of of decision making and a lower propensity to be creative.

What Causes Poor Team Dynamics? group, poor decisions or lack of decision making and a lower propensity for creativity.

Negative team dynamics can be created by any of the team members, including the team leader.  Some of the most common problems that occur include:

  • Lack of leadership: without a strong leader, a more dominant member of the team may take charge. This can have many effects including infighting, change of focus or a  lack of direction.
  • Blocking: when the behaviours in the team disrupt the flow of information. These behaviours are driven by individuals adopting blocking roles such as:
    • The aggressor who continually disagrees with others, or is inappropriately outspoken.
    • The critic who is constantly critical of others’ ideas.
    • The withdrawer who doesn’t participate in the discussion.
    • The recognition seeker the boastful individual who dominates the session.
    • The joker who introduces humour inappropriately.
  • Groupthink:  when a desire for consensus exceeds the desire to reach the right decision.  This is often referred to as the Abilene Paradox. This prevents people from fully exploring alternative solutions.
  • Excessive deference to authority: this can happen when there is a very dominant leader with whom the rest of the team want to be seen to agree.  This leads team members holding back from expressing their own opinions which in turn can lead to the best solution not being adopted
  • Free riding: when some team members start to coast, and leave their colleagues to do all the work. Sometimes these free riders can work very hard on their own, but do not contribute to team situations; this is known as “social loafing.”
  • Evaluation apprehension: when people feel that they are being judged by other team members, and hold back their opinions as a result.

How can you improve Team Dynamics? 

Know your team You need to guide the development of your team, helping them progress through Tuckman’s stages of team development.  Understanding that progression through these stages is part of the process of developing an effective team will improve your team dynamics.Using Belbin’s Team Roles can help you understand the value that each person brings to the team, and help you deal with potential problems early.
Tackle problems quickly Nipping problems in the bud is the key here.  If you notice inappropriate behaviour act quickly to challenge it.  Give effective feedback to ensure the team member understands the impact of their actions, and to enable them to change their behaviour
Define Roles and Responsibilities Without focus or direction poor team dynamics quickly emerge.  Use RACI or a similar tool to help you clarify Responsibilities, Accountabilities Consult and Inform requirements early on.  Hold people to account
Break down barriers Ensure that attention is paid to the forming stage both at the outset and if new members join.  Team building exercises or using the Johari Window model can be very useful here
Communicate, Communicate, Communicate Communication is vital to effective team dynamics.  When you define the roles and responsibilities ensure that the Consult and Inform are also defined clearly and stick to it.  If you need to make an announcement let all the team know as quickly as possible to ensure all have the same information
Pay Attention Be continually aware of the signs of poor team dynamics and take action as soon as you spot them

Beyond reasonable doubt – A step too far?

Beyond Reasonable doubt - a step too far?In employment matters how much evidence do you need to make a decision?

There is a lot of misunderstanding within business about the burden of proof necessary to take action such as dismissal.

We are all used to crime drama where the test is “beyond reasonable doubt”…. However, employment law is a form of civil law and the burden of proof required is the rather less dramatically phrased, “on the balance of probabilities”.  This can be described as, “what is more likely to have happened than not”.

In employment matters you need:

  • a reasonable belief that the act of misconduct occurred based on a reasonable investigation of the facts
  • to follow a fair and reasonable process,  and
  • To respond within a range of reasonable responses.

Lots of “reasonableness”, which is probably why it gets confused with the criminal standard of proof, but what does it mean in practice?

Reasonable belief – a Case in Point

A female employee (Emma) alleged that her manager (Tom) had bullied her over an extended period of time.  Grievance & disciplinary procedures kicked in.  Tom was dismissed and took a claim to the Employment Tribunal.

The Investigation

In this case we looked at the behaviour of both parties over time using witness statements about the specific incidents detailed in the grievance.  A view was then taken, based on the evidence, about whether the dismissing manager had a reasonable belief that misconduct had occurred.

The evidence included material confirming the following:

  • Tom had on several occasions made jokes, at the expense of Emma, in front of others
  • Tom had excluded Emma from conversations
  • Tom had made several comments that Emma and others had believed were of a threatening nature towards Emma
  • Tom had used his position as a special police constable to make threats towards Emma
  • Emma had raised an informal complaint about Tom’s behaviour, but the behaviour had continued.

The dismissing manager concluded, on the balance of evidence available, that Tom did bully Emma over a lengthy period.

Was this a Reasonable Belief?

If this belief was based on a reasonable investigation, which gathered evidence from a range of sources that were believed to be reliable and was appropriately documented, then it can be a reasonable belief.  In Emma’s case the investigation revealed plenty of evidence which supported her claim to have been bullied.

Was this a Fair and Reasonable Process?

The company disciplinary process was followed, based on ACAS guidelines, an investigation was completed, relevant notice was given for the hearing, Tom was offered representation, Tom was given an opportunity to challenge the evidence and the dismissing manager was not previously involved in the situation. On this basis it was held to be a fair and reasonable process.

Was the Response Reasonable?

The outcome of this grievance was a disciplinary process that resulted in Tom being dismissed for gross misconduct.

It was found that the misconduct alleged had, on the balance of probabilities, occurred, and this misconduct was clearly identified as gross misconduct in the disciplinary process for which one option open to the company was dismissal.

Alternative responses were considered and were rejected, for example demotion, move to another site, remedial training, meditation.  The consideration of these alternatives to dismissal was documented.

At appeal the original decision was upheld.

At Tribunal

Tom took a claim to the Employment Tribunal on the basis that he had been unfairly dismissed.  He argued that there was insufficient evidence on which to base a decision to dismiss him. .

The company were able to demonstrate to the ET that they had conducted a reasonable investigation, which had informed a fair & reasonable grievance & disciplinary process.  The breadth of the evidence relied on, the procedural propriety and the fact consideration of alternative outcomes had been documented all served the company well.  The ET was able to find, using the civil standard of proof, that the company were not at fault and the claim failed.

Conclusion

Grievance & disciplinary procedures may sometimes seem onerous, but if the situation is handled professionally from the outset, they are not difficult.  If managers are well informed, able to exercise professional discretion and comfortable with the processes involved then the chances of being able to demonstrate a “reasonable” approach are greatly enhanced.  Having the confidence to be “reasonable” could save you a lot of money, time and heart-ache.

If you would like some help to manage employment issues in a way that sets you up to have the best chance of winning if matters come to tribunal, contact us on:

 01926 633086

Or

 info@athenaprofessional.co.uk

A competency framework to demonstrate continuing competence

In November 2016 the CPD hour ceased. The SRA have now moved to a continuing competence based approach to personal development. Solicitors are required by the SRA to make a declaration of competence to practise each year by demonstrating continuing competence, rather than completing 16 hours cpd.

But what do the SRA mean by competent?

SRA Continuing Competence

The SRA define competence as:

the ability to perform the roles and tasks required by one’s job to the expected standard (Eraut & du Boulay 2001).

In layman’s terms – the skills knowledge & behaviours to do your job well.

How do you measure continuing competence?

Using a competency framework, which defines observable behaviours, can be enormously helpful.  At Athena Professional we have  developed a continuing competence framework for the legal sector.  Our competency framework maps back to the SRA competencies, thus ensuring you are in a position to make your declaration of competence to practise.

If you would like to download our continuing competence framework please click here.

Competency Framework for the Legal Sector 2017.

And if as a result of reviewing this framework you would like to talk to us about how to demonstrate continuing competence please contact us.

The Abilene Paradox

Featured

From Organizational Dynamics, Summer 1988, pp. 17–43. © 1988 by the American Management Association, New York. All rights reserved.  The Abilene Paradox:The Management of Agreement – Jerry B. Harvey

The July afternoon in Coleman, Texas (population 5,607) was particularly hot— 104 degrees as measured by the Walgreen’s Rexall Ex-Lax temperature gauge. In addition, the wind was blowing fine-gained West Texas topsoil through the house. But the afternoon was still tolerable—even potentially enjoyable.
There was a fan going on the back porch; there was cold lemonade; and finally, there was entertainment. Dominoes. Perfect for the conditions. The game required little more physical exertion than an occasional mumbled comment, “Shuffle ‘em,” and an unhurried movement of the arm to place the spots in the appropriate perspective on the table. All in all, it had the makings of an agreeable Sunday afternoon in Coleman—this is, it was until my father-in-law suddenly said, “Let’s get in the
car and go to Abilene and have dinner at the cafeteria.”

I thought, “What, go to Abilene? Fifty-three miles? In this dust storm and heat? And in an
unairconditioned 1958 Buick?”

But my wife chimed in with, “Sounds like a great idea. I’d like to go. How about you,
Jerry?” Since my own preferences were obviously out of step with the rest I replied,
“Sounds good to me,” and added, “I just hope your mother wants to go.”

“Of course I want to go,” said my mother-inlaw. “I haven’t been to Abilene in a long time.”
So into the car and off to Abilene we went.
My predictions were fulfilled. The heat was brutal. We were coated with a fine layer of
dust that was cemented with perspiration by the time we arrived. The food at the cafeteria
provided first-rate testimonial material for antacid commercials.
Some four hours and 106 miles later we returned to Coleman, hot and exhausted. We sat
in front of the fan for a long time in silence.

Then, both to be sociable and to break the silence, I said, “It was a great trip, wasn’t it?”

No one spoke.

Finally my mother-in-law said, with some irritation, “Well, to tell the truth, I really didn’t enjoy it much and would rather have stayed here. I just went along because
the three of you were so enthusiastic about going. I wouldn’t have gone if you all
hadn’t pressured me into it.”

I couldn’t believe it. “What do you mean ‘you all’?” I said. “Don’t put me in the ‘you all’ group. I was delighted to be doing what we were doing. I didn’t want to go. I only went to satisfy the rest of you. You’re the culprits.”

My wife looked shocked. “Don’t call me a culprit. You and Daddy and Mama were the ones who wanted to go. I just went along to be sociable and to keep you happy. I would have had to be crazy to want to go out in heat like that.”

Her father entered the conversation abruptly. “Hell!” he said.  He proceeded to expand on what was already absolutely clear. “Listen, I never wanted to go to Abilene. I just thought you might be bored. You visit so seldom I wanted to be sure you enjoyed it. I would have preferred to playanother game of dominoes and eat the leftovers in the icebox.”

After the outburst of recrimination we all sat back in silence. Here we were, four reasonably sensible people who, of our own volition, had just taken a 106-mile trip across a godforsaken desert in a furnace-like temperature through a cloud-like dust storm to eat unpalatable food at a hole-in-the-wall cafeteria in Abilene, when none of us had really wanted to go.

In fact, to be more accurate, we’d done just the opposite of what we wanted to do. The whole situation simply didn’t make sense.

At least it didn’t make sense at the time.

 

 
JERRY B. HARVEY is professor of management science at the George Washington University in Washington, D.C. He is a graduate of the University of Texas in Austin, where he earned an undergraduate degree in business administration and a Ph.D. in social psychology.
A member of the International Consultant’s Foundation, a Diplomate of the American Board of Professional Psychology, and a member of the O.D. Network, he has served as a consultant to a wide variety of industrial, governmental, religious, and voluntary organizations. He has written a number of articles in the fields of organizational
behavior and education and currently is involved in the exploration of moral, ethical, and spiritual issues of work. In the pursuit of that interest, his book, The Abilene Paradox and Other Meditations on Management, was published by Lexington Books in 1988.

 

The horizon and the here & now

In recent months I have been reading, thinking and speaking about the future of work, more specifically, the future of learning at work.  At the same time, I work with professional people on basic skills, like the ability to have a structured conversation, to listen, and to allow a colleague to explore their ideas for themselves.  In other words, how to get to grips with the messy and difficult bits of working with people.

Horizon-scanning and working with people on practical skills form two strands of my work activity which are challenging in different ways.  Some of the time I am diving in, searching out ideas, identifying what matters and trying to create some understanding, for example, what does Artificial Intelligence mean for learning?  Are jobs for “newbies” going to exist in the future?  If not, how will people gain experience and practise skills?  These issues are intriguing.  Being informed about them allows me to present a rounded view to clients.

All the time, I’m doing my day job as a Learning & Development consultant too; talking with people about learning strategy, designing learning activities (online and experiential) and delivering face-to-face learning.  I also coach individuals, so I come close to what makes a fellow human-being tick, what troubles them and what makes them laugh.

Each day and each week I move back and forth from horizon-scanning, through to thinking about the particulars of a client organisation, to group dynamics, and individual, immediate human needs.  I try to help people make sense of one aspect or another as I go.

I read, see and hear a lot of things about how people work within organisations and how organisations view people.  I have a lot of ideas about the flow between the two.  I have been educated to think that I ought to come up with something original and brilliant to say before I publish my thoughts, but here and now I am going to just offer what I’m thinking, rather than some perfectly expressed solution.

What is emerging for me at the moment is the idea that our notion of “managers” is probably unhelpful.  Among professional people, informed self-management is eminently possible.  Note please the word “informed”.  I need to write about that more on another occasion, for now let me say I think that begins with first understanding yourself and your impact on others, as well as having clarity about your purpose at work.

Another thought that I am living with just now is that everything depends on context.  Our current world context is remarkable; I am writing at the time of a General Election, just after a major terrorist attack in Manchester, and as war and famine rage in North Africa, the Middle East and elsewhere.  My life spans the certainties of the Cold War and the current time, when old social and political fractures have opened up, and new ones created by the digital age have emerged to generate a cocktail of expectation and possibility hither-to unknown to humanity.

In a challenging and often frightening world we look for people who make sense of things for us, and this brings me back to the two strands of my working life.

As I stand at the front of the training room, Heads of Department, architects, solicitors and sales managers look to me and seem to say, “Make this easier for me!”  I share with them my enthusiasm and knowledge and help them to learn about their own abilities by getting them doing things which are slightly outside their comfort-zone.  That’s what I do; I try and make sense of some things for them and I set them going on a task which will help them realise that they are already capable of helping others to work effectively in many ways.

I want those people to know that they often don’t have to try as hard as they think they do.  Offering guidance and support, or even holding a colleague to account, is perhaps easier than they imagine.  They do not need to learn to be “other” or different.  In fact, they probably need to be more themselves.  A manager is not someone who makes other people do things; they are the person who makes it possible for other people to do things.  By thinking of the manager’s role as being a facilitator or enabler, the idea becomes less onerous.  It requires skill and that’s ok, because we are all more capable than we think and we can all learn.

Can we become facilitators and enablers now?  I think it would be a good time to try.  Just around the corner is a world of data analytics which will enable us all to see at a glance how colleagues are performing; how much time they spent on a project, or working in a team activity or communicating with a customer or client.  Perhaps you have that information already.  If not, it won’t be too long before we are all informed by more metrics than we can shake a stick at.  But there is more to working with people than that; now would be a good time to make sure we can still all be human too.

 

 

Does Culture eat Strategy for Breakfast?

It sometimes feels that no matter what you do in terms of strategy,  nothing really changes?

If so perhaps Peter Drucker’s question ‘ Does Culture eat Strategy for Breakfast?’  might give an insight  into what is getting in the way, to understand why it might feel that the organisation is facing in a different direction from the senior team.

Culture permeates through organisations creating the ‘feel’ of an organisation, affecting how things are done.  Often it is multilayered and different  cultures coexisting within one organisation.

If culture has such power what can you do to limit its impact?

There are thousands of different theories about organisational culture and the factors which will align your culture to your strategic objectives.  As fascinating as these theories are they often don’t offer the practical help to allow you to address your cultural issues.

We have found that four key factors that when addressed can make a significant difference:

Leadership approach

Every individual has personal preferences, this includes the leaders in your organisation.  When performing their leadership function they will favour those leadership activities and behaviours with which they feel most comfortable avoiding those which are on the edge or totally outside their comfort zone.

If the culture of your organisation is at odds with your strategic objectives, starting with your leadership team enables you to assess whether the leadership activities which will make the most difference are being performed.  Which these are  will vary dependent upon what you are trying to change and the make up of your leadership team.

Examining your leadership approach will give you a framework within which to develop your team.

Organisational behaviour

The accepted way of doing things effectively becomes your organisational behaviours. Changing behaviour is like breaking a habit.  Anyone who has given up smoking or some other addiction knows how difficult that can be.

Habits Triangle

Attitude is the biggest challenge to changing behaviour.

So how do you tackle attitude?

But consider how well your managers are equipped to manage behavioural performance?  Start by defining the behaviours that you want to see, with examples of positive and negative indicators, so there is a common understanding of these desired behaviours, then manage against them.

Do they have the right knowledge skills and attitude to be able to do this?

Organisational design
Organisational structures often evolve rather than be designed.

When they work effectively supporting the strategic objectives no one really notices.  When they don’t they can become a major obstacle.

Reviewing whether your structure is fit for purpose can make a significant difference.

Performance measures

Following on from the other factors, ensuring that
you are measuring the right things will enable you to encourage the right behaviours to deliver the results you need.

We all know from performance measures in schools and hospitals, if you measure the wrong things you will encourage behaviours which will undermine the bigger picture.

Identifying the right performance measures is the start, but you also need to equip your managers with the skills knowledge and attitudes to manage staff effectively.  Easy enough when the performance measures are being achieved not always so easy when they are not.

Athena professional can help you to ensure that rather than your culture eating strategy for breakfast it becomes the magic ingredient that makes your strategy a Michelin starred full english!.

 

 

 

 

Cup of Coffee?- A lesson in time management

On the first day of class, a university professor stood in front of his MBA class with an empty jug.

Without saying a word to his students, he started to fill the jug with golf balls.  When no more golf balls would fit, he passed the jug to the class and asked, “Would you say that the jug is full?”  His students looked at the jug and agreed that the jug was indeed full.
The professor then took the jug back and proceeded to place marbles into the jug.  The marbles started to fill the gaps between the golf balls.  After carefully ensuring that every gap between the golf balls was taken, he passed the jug to the class and asked once again if they thought the jug was full.  The class conferred and the general consensus was that the jug was full.

The professor took the jug back a third time and started to pour in fine sand.  Obviously the sand stated to fill the gaps between the golf balls and the marbles.  Once the sand had reached the top of the jug he asked the class a third time whether the jug was full.  This time his class chuckled and replied in unison, “took the jug back a third time and started to pour in fine sand.  Obviously the sand stated to fill the gaps between the golf balls and the marbles.  Once the sand had reached the top of the jug he asked the class a third time whether the jug was full.  This time his class chuckled and replied in unison, “Yes, it is now full!”

The professor took the jug back and emptied two small cups of coffee into the jug.  The liquid completely filled any remaining gap between the golf balls, the marbles and the grains of sand.  He then commenced his lecture.

He started with a question and asked the class what the filling the jug with golf balls, marbles, sand and coffee demonstrated.  One bright spark at the front of the class shouted out “It shows that no matter how full you think your schedule is you can always get a little bit more in.

The professor slowly shook his head, saying,

“I hope you realise that life is very much like this jug.  The golf balls represent the important things in life like beliefs, loved ones, family, health, things that you care intimately about.  If we lost everything else in life, our lives would still be ‘full’.  The marbles are the other things in our lives that are important, but our happiness doesn’t depend upon them.  Things like our work, our house, our car etc.  Finally, the sand represents everything else; the small stuff”.

“If we were to have filled our jug up with sand first, we would not have had enough room for the marbles or the golf balls.  If we use all our life and energy on the small stuff, we won’t have any room for the important things.”

After a brief moment of silence one of the students asked, “Professor, what does the coffee represent?”

“Ah, I’m glad you asked.” replied the professor. “It means that no matter how full your life is there is always room for a cup of coffee with a friend.”

Strategy, expectation and … action?

I keep hearing the same story from all sorts of different businesses; we’ve done the thinking, we’ve got a strategy that everyone agrees with… but nothing has changed!  Amongst those who are leading changes in business structure and profile there is bafflement:  Surely people can see the imperative?  Why do they keep doing the same things they have always done?

It reminds me of the old joke; how many psychotherapists does it take to change a light bulb?  One, but the light bulb has got to want to change.

And there is the conundrum; getting people to change behaviour ought to be easy.  No one is being asked to get into astrophysics overnight.  It should not be that difficult.  But it is.  Moving beyond rhetoric and into action requires individuals to choose to do something differently.

I’m special

OccasionallOld professor with a green apple on top of his head.y I hear about an individual who is driving everyone mad by simply not towing
the line.  Perhaps they refuse to use a new management system or they never turn up to events.  This person believes themselves to be special or different from everyone else.  They are convinced that in some way their situation is exceptional, i.e. change should apply to everyone except them.

Dealing with this person is hard, because fundamentally it means trespassing on the individual’s sense of who they are.  If they are rigidly adhering to a particular practice or excluding themselves from something, then it is likely that the behaviour serves some underpinning value or belief which will need to be tackled if they are to stay in the business.  Not an easy prospect.

The long grass

However challenging the maverick individual is, at least they are visible and the way to manage the situation is fairly easily identified, even if it is unappealing.

Perhaps a more difficult challenge arises when the majority of people pay lip service to the importance of change.  Quite quickly a kind of organisational paralysis sets in.  Those championing change get frustrated; those resisting change may be unaware of the impact of their intransigence, because don’t see the connection between agreeing to a strategy and implementing it through the way they think and act on a daily basis.  Soon the idea of change begins to be a drag.

Creatures of habit

I habitually Habits Trianglemake tea using a teapot.  I am aware that there are other (inferior) ways of making tea, but left to my own devices I’ll do what I always do.  I know that the tea tastes better if brewed in a pot.  I know that reduces the temperature of the liquid.  I have learned that if I warm the pot and the cup I can keep my tea hot.  Doing those things is easy and I chose to do them.  I like making tea this way, because I like hot tea.  I have the knowledge, the skills and the attitude required to make a really good cup of hot tea.  I routinely adapt when I’m out and about.  I can drink tea made in the mug.  I change my expectations and behaviour to suit the occasion.

Ok, there’s not much at stake in my example.   It is true though, that we default to our behavioural preferences most of the time whatever the activity in question is.  Being able to flex our behaviour to adapt to new demands involves being aware of our default position and consciously choosing to shift our ground.  Being self-aware and aware of impact of one’s behaviour on others is a starting point for change.

Time & investment

Creating changes in behaviour takes time and investment.  It requires a planned approach.  People need the opportunity to make changes in their daily work, and they need their efforts rewarded when they do.  Individual and collective evidence of success is crucial.

Bringing strategy alive

Our best successes in bringing strategy alive have been with organisations which are willing to address knowledge, skills and attitudes.  That openness enables us to use online learning, class-room based experiential learning and coaching to ensure that people;

  1. Know what they need to know and
  2. Have a chance to try out new skills and
  3. Are challenged and supported as individuals to make changes

Usually when we are delivering these programmes I have to make my tea in the cup, but you can’t have everything.

Do values matter?

ValuesIt depends on how they are used.

Where they form the lifeblood of the organisation, defined in a way that people understand, values can underpin a culture  to enable an organisation to succeed.  However, if they are just words in your annual report……. you probably shouldn’t bother.

The phrase “Culture eats Strategy for Breakfast” explains why they can be so important.  Attributed to Peter Drucker, albeit made famous by Mark Fields, President at Ford, Drucker used this to describe  the reality of what can happen if a company disconnects their strategy from the culture of their organisation.

Business strategies often look at where an organisation wants to grow, or what business they should be in, but overlook who the organisation wants to be, what they are great at or even what they are at a unique advantage to do.  These latter questions focus on organisational culture.

Many organisations dismiss culture as a bit too “soft and fluffy” to include when considering their strategy, or provide lip service to cultural considerations.  But cultivating the right organisational culture can be a key differentiator.  Managing culture is not easy, as it grows and evolves over time taking on a life of its own.  But there are some key steps to help you harness the beast!

A key tool that can help you cultivate the right culture for your organisations is organisational values.  Ideally with underpinning competencies and behaviours.  These values need to be communicated effectively around your organisation so that your people know what they mean, why they matter and how they need to behave to demonstrate these values.

Values are often created as aspirations the organisation want to live up to, but they bear no relation to what it is really like to work there.  Aspirational values are not bad in themselves, but there needs to be a clear strategy to ensure that behaviours and competencies supporting aspirational values are instilled in the organisation.

Ensuring that your people demonstrate the behaviours that support your values, and thereby a desired organisational culture, is not always easy.

One example we use of how this can go awry is one of a high flying lawyer sacked for making derogatory comments on camera about Liverpool football fans that were inconsistent with the company ethos and values.  This exemplifies how a senior figure in the organisation who does not demonstrate the behaviours underpinning values and culture can significantly impact an organisation’s reputation and its ability to achieve its strategic goals.

In order for values to make a difference to your organisational culture you need to ensure they are:

  • Real – reflecting what it is like to work in your organisation not only how you want it to be
  • Understood – defined in a way that your people can relate to and are able to demonstrate
  • Present – in the fabric of all your organisation does, role modelled at all levels within the organisation

Emotional Intelligence using Lumina

Choosing your emotional response

Having just completed a 3 day workshop at Lumina Learning understanding how Lumina Emotion, their new emotional intelligence tool, works, it got me thinking about how as individuals we can develop our emotional intelligence.

Stewart Desson at Lumina Learning has identified, through his research, that there is a strong link and overlap between personality qualities and the factors traditionally measured to determine emotional intelligence.  Common wisdom has been that personality is reasonably static, but that emotional intelligence is a skill that can be learnt.

I have always been sligEmotion mandala sparks overallhtly sceptical of this approach.

I accept that your underlying personality, once fully developed, tends to be relatively consistent.  However, through my coaching, I have seen some big shifts in the capability of individuals to adapt both their everyday behaviour and how these qualities overextend when they are under pressure or stress.

My big take away from last week is that Emotional Qualities (Sparks) and Reactors are simply an extension to our personality.  Lumina have defined these qualities and reactors in our underlying, everyday and overextended personas.  The research seems to indicate it is how we choose to react to stimulus that makes the key difference between emotional intelligence or lack of it.

Victor Frankl (Man’s Search for Meaning) said:

Between stimulus and response, there is a space.  In that space is our power to choose our response.  In our response lies our growth and our freedom”

Many people feel that they are hard wired one way or another, i.e. when they receive the stimulus the only option they have is to respond in the way they are pre-programmed to reEmotion mandala reactors overall with no middle - Copyspond.

I am not saying that it is easy to use that space and make a choice.  The easiest option is simply to react.

However, as human beings we do have a choice in how we react to a situation.  It is whether we are self-aware enough to recognise the space exists and to use it.  Knowing our likely default behaviour by understanding the personality qualities we prefer, enables us to consider whether the reaction this encourages is appropriate for the situation or not.

The skill comes from the ability to tune these reactions up and down to suit the presenting situation.  Lumina Emotion gives me a language to explore this with people to help move from intellectual acceptance of emotional intelligence as a concept, into action (ie doing something about managing emotional reactors) to truly develop emotional intelligence.